Order Management

Order Management extension allows customers to edit their orders placed in your shop. Details of the orders can be edited by registered customers and guest users. The editing options and editable fields can be configured in the shop admin panel. Once orders are placed the customer can edit the order from order history within a certain period specified in the back-end configuration.

End-customers can change their contact details and shipping or billing addresses for orders with selected statuses. When customers tend to change their mind and if they entered an incorrect address, this extension would be of great use. Order details editing options can be limited to a certain period after the order is placed. The edited details will be updated to proceed further.

How Does the Extension Work?

Shop Admin needs to login to the shop admin panel using their login credentials. To configure the extension, the shop admin must proceed to the configuration page under the Stores menu. Then Order Management must be clicked under BrandCrock menu. Under General Configuration, you can enable the module, choose the order status with which the orders are edited, select the customer group, and choose the period within which the order can be edited.

Additionally, you can enable or disable the option to enable changing email address, changing shipping method, adding more products, changing shipping address, and changing billing address. If changing shipping and billing addresses are enabled, you can choose the address details which can be edited. Once the settings are configured in the backend, the edit option appears in the shop frontend for orders placed.