Shopware 6 Integration for Voucher and Gift Card Workflows with Gurado
Gourmetage needed more than a simple API connection. The project required a reliable Shopware 6 integration with Gurado, the external platform responsible for managing vouchers and gift cards, so that product data, order processing, fee logic, admin workflows, and customer communication would remain aligned across systems.
Project Snapshot
Client:
Gourmetage
Platform:
Shopware 6
Industry:
Premium Food and Beverage Retail
Integration Partner:
Gurado CRM
Business Model:
eCommerce retail
Scope:
Develop connector for voucher and gift card synchronization, order transfer, fee handling, admin tracking, email integration, customer account visibility
The Challenge
Gourmetage needed a dependable way to connect its Shopware 6 shop with Gurado, the external system responsible for managing voucher and gift card products for the retailer.
The challenge was not only technical integration. It was about creating a workflow that remained consistent across two connected systems with different responsibilities.
Gurado managed voucher and gift card products on behalf of the retailer. Gourmetage, however, needed those products to appear correctly in the shop, reflect current data from Gurado, and trigger the right order flow when customers purchased them. Any inconsistency between product data, fees, order transfer, or customer communication would have created operational friction and a poor buying experience.
Key challenges
- Synchronizing voucher and gift card product data from Gurado into the Shopware shop
- Ensuring that changes in Gurado were reflected correctly in Gourmetage
- Transferring voucher and gift card order data accurately to Gurado CRM
- Retrieving shipping and envelope fees from the external system
- Making voucher-related orders visible and filterable in the Shopware admin
- Extending voucher visibility into email templates and the customer account area
What We Delivered
BrandCrock developed a custom Shopware 6 connector that linked Gourmetage directly with the Gurado platform through REST APIs.
The connector handled both sides of the workflow. On the product side, it collected voucher and gift card data, including media, from Gurado and displayed it in the Shopware storefront. On the order side, it transferred voucher- and gift-card-related order information directly from Gourmetage to Gurado CRM as soon as the order was placed.
The integration also included retrieval of shipping and envelope fees from the live Gurado system, ensuring that fee-related information remained aligned with the external platform rather than being maintained separately inside the shop.
Beyond synchronization and transmission, BrandCrock extended the workflow into daily operations. Voucher and gift card orders could be identified and filtered in the admin panel, voucher information could be displayed in email communication, and customers could track relevant voucher details in their account area.
The result was not only a connection between two systems, but a more manageable voucher workflow across storefront, order handling, internal administration, and customer touchpoints.
Implementation Highlights
01
Product and media synchronization from Gurado
BrandCrock developed a custom REST-based connector that retrieved voucher and gift card information, including media assets, from Gurado and displayed it inside the Gourmetage shop.
Outcome: voucher products remained aligned with the external system responsible for managing them.
02
Direct order transmission to Gurado CRM
When customers placed voucher or gift card orders in the shop, the connector transferred the relevant order information directly to Gurado CRM. Shipping and envelope fees were also pulled from the live Gurado environment.
Outcome: order handling became more reliable and more consistent across both systems.
03
Admin and customer workflow visibility
The integration improved how voucher-related orders were handled after purchase. Orders could be tracked and filtered in the admin panel, voucher details were available in email templates, and customers could follow voucher information from their account area.
Outcome: internal handling became clearer, and customer communication became more transparent.
Outcome
The Gourmetage project delivered a workflow-critical integration between Shopware 6 and Gurado that improved operational consistency around vouchers and gift cards.
Instead of handling voucher products, fees, order transfer, and order visibility in disconnected ways, Gourmetage received a more structured process in which shop and CRM remained aligned across the full purchase lifecycle.
- 357 hours of logged implementation effort
- Stable synchronization of voucher and gift card products
- Accurate transfer of order data to Gurado CRM
- Consistent handling of shipping and envelope fees
- Better admin visibility through voucher-order tracking and filtering
- Improved customer communication via email templates and account-level voucher visibility
- Stronger operational reliability across shop and CRM workflows
Need to connect Shopware with external voucher, CRM, or order workflows?
If your shop depends on an external system for product synchronization, fee logic, or order handling, a custom integration can reduce manual coordination and improve operational reliability across the full customer journey.
